Policies & Procedures

  • Policies & Procedures

Upon engaging our professional resume writing services, you, the Client, agree to accept our Terms and Conditions. We reserve the right to change these Terms and Conditions at any time and without notice, and your continued use of our services following any change shall be deemed your acceptance of such change. It is your responsibility to check the Terms and Conditions of Use regularly for changes. Furthermore, your access to and use of Government Resumes and other websites owned by our company are subject exclusively and strictly to our Terms and Conditions. By using this website, you agree to abide by the Terms and Conditions.

Your Government Résumés consultant will be contracted to your project with specific experience preparing career marketing documents in your chosen industry, offering recruitment knowledge and copywriting experience to ensure that your résumé gets you the attention you desire. Government Résumés consultants use their advanced knowledge of what employers and recruitment agencies are looking for on your résumé to prepare documents for you that will highlight your individual skills, experience and achievements. It is vitally important that your résumé matches the needs of both employers and recruitment agencies - your résumé must make them want to interview you. Our professional résumé writers create polished, corporate and graphically designed résumé layouts, which are clear, uncluttered and professional which allows a recruitment consultant or employer to quickly find the information on your résumé that they need. If they cannot find what they want, your résumé may not be considered further. We successfully achieve a balance of professionalism, individuality, creativity and marketing flair.

You are consulted at every stage which ensures that you are satisfied with your documents and the customer service that you receive from Government Résumés. Your satisfaction is very important to us, we want you to tell your friends, colleagues and family of how pleased you were with the résumé services that you received whilst partnering with Government Résumés. Your résumé and other documents will be emailed to you so that you can review and make changes required. Your documents will then be updated with the changes that you require and then sent back to you again. Government Résumés is committed to setting and maintaining the highest levels of customer service. We want you to be positively delighted with your résumé. Please take a look at our success stories to see what our customers have achieved and experienced using Government Résumés.

We may select not to accept your order for any reason. We reserve the right to withdraw any goods/services at any time. All prices are subject to change at any time prior to an order being placed and are subject to change without notice. We will not be liable to you or anyone else for refusing to accept your order, withdrawing any goods/services, or changing any prices. We retain the right to revoke your right to continued use of our services at our discretion.

In no event shall Government Resumes be liable for any direct, indirect, incidental, consequential damages, or any damages whatsoever, including, without limitation, damages for loss of use, data, lost opportunities, arising out of or in any way connected with the use or performance of our services. Under no circumstances will Government Resumes be held liable for any delay or failure in performance resulting directly or indirectly from acts of nature, forces, or causes beyond its reasonable control, including without limitation, incorrect email addresses, internet failures, computer equipment failures, other equipment failures, or non-performance of third parties.

Our Terms and Conditions and subsequent agreements are governed by and interpreted in accordance with the law of the State of Victoria, Australia without giving effect to any principles of conflicts of laws. You, the Client agree to the jurisdiction of the courts of Victoria to determine any dispute arising out of this Agreement.

Security Policy

When purchasing a résumé package from Government Résumés your financial details are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre at success@governmentresumes.com

Refund Policy

Please choose carefully as we do not provide refunds if you simply change your mind or make a wrong decision. Once your order has been received, we commence work and no refunds or cancellations will be accepted. If you require clarification regarding résumé package inclusions, pricing information or the most suitable product to suit your needs, simply call on 1300-944-045 or email us on success@governmentresumes.com.au prior to making payment. If you have any issues with quality or satisfaction, we welcome an email at success@governmentresumes.com.au to gain an insight into your thoughts and experiences. The documents we prepare for you such as cover letters, résumés and key selection criteria are based on a combination of information received by you and our understanding of your needs and requirements. Hence, the information gathering stage and your availability to respond to questions throughout all projects within time frames is crucial. Credits can be issued if for example you order a gold package that includes 2 applications and you only have 1 job advertisement of interest upon ordering, your résumé writer will make a note on our computer system that are still in 'credit' to have a second application prepared at a later stage, when a position of interest becomes available. There is no expiry date, therefore you can use anytime in the future. However credits cannot be refunded and form part of an already discounted package.

 

Timeframes

We do not have a fixed turnaround time as all packages vary in time, complexity are worked on by our writers around government job closing dates. However as a standard procedure your order will typically be completed and sent in MS Word and PDF format 24 to 48 hours before your job's closing date. As a general guide we require at least 7 days, depending on the complexity of the project and our current workload. If you require an express service and or wish to secure an exact completion time to allow maximum review time, we offer EXPRESS SERVICE for $100 extra to produce your documents within 3-working days from ordering - which is perfect for that all important urgent job application. If you dont order EXPRESS SERVICE we cannot guarantee an exact day and time or completion as jobs are completed in order and are also controlled by the client's repsonse to questions and availability. Once you have received a final draft in Word and PDF format, you may review the documents and provide any comments or feedback for editing. Once your feedback and clarification has been is received, the changes are made quickly and emailed back to you as final documents - ready to use. We cannot make changes that we are unaware of therefore it is important to communicate with our team should any refinements, additions or changes that are required which are happily provided via phone or email. 

The Team

Monique Thompson

Monique Thompson

As the Director of Government Resumes, Monique plays an integral role as a Senior Résumé Writer, Career Coach, Speaker and Workshop Facilitator.

Possessing an extensive array of industry experience in the résumé writing and recruitment industry, Monique has been supporting clients advance their careers since 1995. Monique and her capable team at Government Resumes have helped clients to secure interviews and job offers throughout Australia, achieving a 98.5% success rate. Government Resumes has developed an exceptional industry reputation and achieved unprecedented business growth. As a respected Public Speaker, Monique readily facilitates workshops at Monash University and directly supports government departments and leading recruiters with résumé writing and career counselling services. Monique supports, advises and coaches clients from all walks of life including many senior executives and technical experts to secure their next job opportunity or promotion whilst providing high-impact and customised documentation and interview-coaching to secure exceptional results are optimised.

Testimonials

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